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Tigerair takes customer experience to new heights

Tigerair Australia has unveiled a number of new products to make booking and flying with tigerair better than ever before.

The airline’s fleet of Boeing 737 aircraft will feature new state of the art slimline leather seats, providing an enhanced customer experience with adjustable headrests, additional storage pockets and built-in tablet/phone holders on the back of each seat.

The installation of the new seats allows the airline to add six additional seats in the cabin without compromising crew and customer comfort and will provide more low fare seats for customers, particularly during peak travel periods.

The new seats will be complemented with leading inflight entertainment courtesy of a new partnership with Twentieth Century Fox Film Corporation and Fox Networks Group, which will provide customers with access to recently released movies and TV programs. The new inflight entertainment product will be available soon across Tigerair’s entire fleet of A320 and Boeing 737 aircraft.

Tigerair has also launched its new winter Tigerbites menu that will be available across its entire fleet, which will cater for a broad range of budgets and dietary preferences including vegetarian, nut free and gluten free.

The new menu items include the hot mac and cheese bake for savoury fans, the cinnabun snack for those with a sweet tooth and the introduction of an espresso martini in the beverages section. Customers can also pre-order off the menu from the Tigerair website, which includes the benefit of being served first when on board.

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Tigerair Australia Commercial Director, Andrew Maister, said that these new products will enhance the customer experience and provide more value and choice inflight.

“We are pleased to be partnering with Twentieth Century Fox and Fox Networks Group to provide our customers with a fantastic inflight entertainment product, whilst our new leather, slimline seats will provide the most comfortable low-cost economy seats in the sky.

“The new winter menu provides a great range of food and beverage offerings for our budget and leisure travellers,” Mr Maister said.

The airline also recently launched a new Chinese version of the website to cater to a broader demographic of budget and leisure travellers, as well as real-time flight status updates available on the website to provide customers with the most up to date information about their scheduled flight.

If you want to know what it is like to fly tigerair, check out our recent flight review here.

Kate Webster

About Kate Webster

Kate Webster is the founder and owner of Captured Travel Media. She is a world traveller, ocean lover and conservation warrior who is determined to make every moment count for not only herself, but the world around her. An editor and travel journalist, Kate travels the globe in search of vivid imagery and compelling stories that capture the essence of the people and places she visits. She is a passionate conservation advocate, sustainable traveller and always travels with reason and cause.